RETURNS + REFUND POLICY

In-store Returns Policy

We do not offer refunds for change of mind purchases made in-store.  We will happily exchange or provide store credit within 14 days of purchase. 

  • For an exchange or credit note, you have 14 days from purchase to return your items in store. If 14 days have gone by since you purchased your items, unfortunately we cannot accept a return.
  • To be eligible for an exchange or store credit, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. 
  • There is no exchange or return on sale items.
  • Proof of purchase is required
  • Any credit notes issued will be valid for 12 months

Returns will be approved at Dot+Lu Boutique Homewares discretion.

 

Exceptions / non-returnable items 

Certain types of items cannot be returned or exchanged; Perishable goods (such as food, flowers, or plants), earrings, custom products (such as special orders or personalised items), and personal care goods (lipstick, nail polish, beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Online Returns Policy

We want you to be confident in your online purchase with Dot + Lu Boutique Homewares. We will happily exchange, provide store credit on your purchase if the item ordered is not right for you. We do not offer refunds for change of mind purchases.

  • We will happily exchange or provide store credit within 14 days of purchase. 
    • For an exchange or credit note, you have 14 days from purchase to return your items in store. If 14 days have gone by since you purchased your items, unfortunately we cannot accept a return.
  • To be eligible for an exchange, refund or store credit, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. 
  • There is no exchange or return on sale items.
  • You can exchange your purchase in our  store with proof of purchase.
  • Exchanges will be processed as a new order and shipping applied.
  • All returns are at the expense of the customer and we recommend you use a trackable courier, as we cannot accept responsibility for items lost in transit.

Faulty Items and Damages

All items will be thoroughly checked and packed safely for dispatch. Dot + Lu Boutique will no longer be responsible for goods once shipped. If you expect delays or your item is damaged upon arrival please contact Australia Post.

Incorrect delivery address/undeliverable parcel

If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage charge will apply to send it again.

Return address is:

Dot+Lu Boutique Homewares

12b William St Inverloch Victoria 3996.

Please note: We do not accept exchanges on orders shipped outside Australia. All orders shipped outside Australia are final.

Please feel free to email dotandluboutique@gmail.com for further information regarding shipping and returns.